Our Order Process
Clients we’ve had the privilege of working with over the years
FAQ's
Answering some common questions we often get asked!
How much is delivery?
Delivery within the UK is a flat rate of £4.95, no matter how many signs you order, and this will be clearly shown at checkout. For larger or heavier signs that can’t be sent through the standard postal system, we use a tracked courier service instead, which costs £15.00. This ensures your items arrive safely and securely.
How long does delivery take?
99.9% of our signs are made to order, so our usual lead time is around 5–8 working days. For larger or more complex orders, it can take up to 10 working days. Don’t worry—we’ll always let you know the expected timeframe when you receive your quote or place your order, so you know exactly what to expect.
Can I pay via BACS?
Absolutely! If you’d prefer not to pay by credit or debit card, or if you’ve reached your limit, you can choose the ‘Pay via BACS’ option at checkout. Once your order is placed, we’ll send you an invoice with all the details you need to complete a bank transfer. If you’d rather, you can also contact us directly with your order details and we’ll be happy to assist.
Delivery to the Channel Islands
Shipping to the Channel Islands does cost us more than standard UK mainland delivery. However, as VAT isn’t applicable to these orders, the VAT saving helps offset the additional shipping costs, so you’re not paying significantly more overall. Please do contact us for a quote for shipping on larger orders or if you are unsure of anything.
Do you ship internationally?
Yes, we do! Since our signs come in a variety of sizes and weights, international shipping costs can vary. For this reason, we provide delivery quotes on an individual basis. Please get in touch with us before placing your order, and we’ll be happy to work out the best option for you.
Do you make bespoke signs that aren’t on your website?
We certainly do - and we love a challenge! Over the years, we’ve created a wide range of custom signs that aren’t listed on our website. If you have something specific in mind, just get in touch and we’ll do our best to bring your idea to life.
What happens if I don’t want my sign anymore?
All of our signs are custom-made to order, which means they are specially produced just for you. Because of this, we’re unable to accept returns or offer refunds on these items, including any personalised or bespoke designs.
If you have any concerns before placing your order, we’d always recommend getting in touch with us first—we’re more than happy to help make sure you’re completely confident in your choice before we begin production. Mistakes made by customers (e.g., typos etc..) are not eligible for return, refund, or replacement.
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Testimonials
We take pride in our work and our customer testimonials reflect that.